If a user is consistently missing emails, which action should be taken first?

The most effective first step when a user is consistently missing emails is to confirm that the email address is correct. This is crucial because if the email address is incorrect, any email sent to that address will not reach the user, thereby causing them to miss important communications. Verifying the email address ensures that it is accurate and that emails are being sent to the right destination.

Once the email address is confirmed, other troubleshooting steps, such as reviewing inbox settings, checking for an active email account, or clearing the spam folder, can follow if issues persist. However, without confirming the email address first, any further actions may be unnecessary and could complicate the resolution process.