What should an admin review if specific users do not receive an email?

When troubleshooting why specific users are not receiving emails, it's essential to review multiple factors to accurately identify the issue. Each of the areas to consider plays a critical role in the email delivery process.

First, reviewing email delivery reports can reveal whether the emails were sent successfully and if they encountered any delivery issues. These reports often include information about whether emails bounced back, were marked as spam, or were delivered successfully. This data can illuminate whether the problem lies within the email system itself or with the recipient's email account.

Next, verifying the validity of the user's email address is a crucial step. An incorrect email address can result in undeliverable messages, so it's important to ensure that the email addresses in the system are accurate and reflect the users' most current information.

Lastly, examining a user's permission settings can also be relevant. If users do not have the necessary permissions related to their email accounts or if there are restrictions placed on receiving certain communications, it may prevent them from receiving emails that they should have access to.

Overall, combining these reviews helps pinpoint the specific cause of the email delivery issue and leads to more effective troubleshooting, making it clear that all aspects should indeed be considered comprehensively.